July 21st, 2006
Nintendo Admits (Sorta) Cracked Hinge Problem on DS Lite; Offers Free Repairs
By Michael Santo
Contributing Writer, RealTechNews
Lately it’s seemed that when a new product or other revelation about a problem comes out, it takes a long time for the company to admit something … sometimes they never do. Examples would be the Sony DRM debacle, overheating Xbox 360s, fiery Dell laptops, etc. Sometimes it’s a small percentage of people affected, but if you’re in that percentage, it feels like 100%.
Well, people have been complaining about problems with hinges cracking on the DS Lite since its release. While maintaining it’s a minor issue, Nintendo is now offering free repairs … if you can do a little talking, anyway.
The customer service guy asked me about how the crack formed and when I told him I didn’t know, that I noticed it after reading about it on Kotaku, he said that since the information is getting out there and going “kinda wild” Nintendo has decided that they are willing to take a look at DS Lites with cracked hinges.
So to summarize, if your DS Lite has the hinge crack that we’ve all seen, then Nintendo will likely repair it free of charge. It also sounds like Nintendo may have figured out that the crack was caused by overtightening. Source: Kotaku
We Say: Good to see they’re responding, though there is probably no certainty that you will get a free repair if you call. It might depend on the support rep you speak to.







