April 16th, 2008
Windows Vista SP1 Prerequisite Update Causing USB Device Problems
By Michael Santo
Editor-in-Chief, RealTechNews
Haven’t we heard about Windows Vista SP1 prerequisite updates causing problems before? Yes, we have. When Microsoft re-released KB937287, it also re-released KB938371, and that seems to hose some USB devices, such as mice and keyboards.
On WUGNET, there was a post regarding the issue. Here’s a similar one at TechNet. Some have recovered use of their devices by using System Restore and installing SP1; others have fixed the issue by removing all their HID devices in Device Manager, allowing Vista to reinstall the drivers. Some are still stuck. And since, according to Microsoft, KB938371 can’t be uninstalled, it’s a big problem.
Microsoft has, according to PC Magazine, acknowledged the issue, but has provided no information on a fix.
“We are aware of concerns that a recent Microsoft update may be causing problems with USB devices. We are investigating the matter and at this time do not have any additional information to share.”
I have to say, the history of issues with these prerequisite updates for SP1 has not been good, and that’s being generous. The issues with not being able to install SP1 without “fixed drivers” has turned SP1 into a fiasco.
Microsoft needs to get all these issues fixed, and fixed quickly, if they want SP1 adoption to continue, not to mention regaining some lost user confidence.
Anello Sanvido says:
I had so many problems after the installation of Vista SP1 that I decided to uninstall it untill Microsoft GURANTEES this service pack has been fully tested and approved.
Softwares like Pinnacle Studio 11, Business Plan Pro (Palo Alto) and others, stopped working properly.
My contacts with Microsoft support team resulted in absolutely nothing.
I’m very disappointed!
April 22nd, 2008 at 4:44 pm
William says:
After installing SP1 my USB audio stopped working. Given that this is how we hook audio to our soundboard at church, this is a HUGE problem. THe computer’s main purpose in life is to send audio to the soundboard, and video to the screens on stage. Without this audio feed the computer is wasted. Yeah, Microsoft!
August 27th, 2008 at 10:44 am
spfera says:
usb devices not being reconigzed , not a single 1 ….. but all 3 usb hub got power !!! i plug 1 device i get 1 extra usb hub on device manager , plug 2 get another , total of 4 , and plug 3 get 6 in total lol !!! in total my laptop as only 3 usb root hub…………
well known problem abt some securety update in augost 2008 or something like that, if u google it all u get is ppl like me all complaining abt the same fxxxxg problem, and still no fix from mrs fckgn b.gates…..
whats the point buying original copy of vista, and paying hundreds of pounds doller, like i did , well it come with my new laptop, w.vista home primeum… if they made a fuck up on that update and fucked loads off ppls computers systems ……they get enought money to pay for ppl to seat down and work it out , after all we pay for something, they come along with a update and fuck it all up
so gates get ur ass of that chear and clean up ur name its goin down the plug hull , not that he cares abt it lol , he doesnt need it anymore ……………. ok yes im pissedof bcs of it, my worranty just run out too !!!
luky i got a extended pc performance insurance……..so they are coming to pick it up tomorow,,,,,,,its beeen like it for 6 weeks now i finalyy give up and will b without pc for um to 14 working days …….
thanks mrs bil gates for making me go 4 all this trouble after all its me who needs it and not you.all u didi was poketing the dosh
September 15th, 2008 at 9:31 am