Microsoft Hotfixes Finally Available via Email

By Michael Santo
Executive Editor, RealTechNews

Ever find an issue, need a fix, only to find it’s available only in hotfix form … meaning you have to call Microsoft and struggle to convince them you really, really need the fix? Well, now you can email, instead of calling, side-stepping the issue of waiting on hold, etc. etc.

In a blog post, Steve Patrick, who works in a Microsoft group within support services, provided a link to an online form where customers can enter their e-mail address and the desired hot fix by referencing its associated Knowledge Base article number. Microsoft’s support will e-mail a download link for the hot fix within eight business hours, the form notes. Source: ComputerWorld

We Say: In the past, rather than calling, I actually relied on TheHotfix.net to get hotfixes I needed … for example, there was a hotfix I wanted for Windows Vista after I installed, and I got it there. Still, it’s nice to be able to get it direct from the source … assuming, of course, they deliver in the advertised 8 hour timeframe.