Comments on: Even the Dead Cannot Cancel Their AOL Accounts http://www.realtechnews.com/posts/1751 Independent Tech News and Product Reviews from former VP and head of CNET.com and Longtime Computer Shopper Columnist, Alice Hill author of the popular "Hard Edge" column. Originally named AliceandBill.com. Wed, 03 Dec 2008 02:26:25 +0000 http://wordpress.org/?v=2.0.4 by: jacob koontz http://www.realtechnews.com/posts/1751#comment-615381 Sun, 23 Mar 2008 20:48:01 +0000 http://www.realtechnews.com/posts/1751#comment-615381 I wanted a free 90 day trial and had to give my credit card number. I haven't been able to use the AOL always get cut off or something goes wrong. I was having a problem with my present server and they have resolved it. I can't get aol service so I don't want it but friends say I will be billed anyway after the 90 days I have no one to write to or phone. We are retired and up in years 76 and I don't need to hassel with the card company. Is there anyway out of this mess? I wanted a free 90 day trial
and had to give my credit
card number. I haven’t been
able to use the AOL always
get cut off or something goes
wrong. I was having a problem
with my present server and
they have resolved it. I can’t
get aol service so I don’t want
it but friends say I will be
billed anyway after the 90 days
I have no one to write to or
phone. We are retired and up
in years 76 and I don’t need
to hassel with the card company. Is there anyway
out of this mess?

]]> by: Rajiv Kumaran http://www.realtechnews.com/posts/1751#comment-282848 Tue, 18 Sep 2007 16:45:08 +0000 http://www.realtechnews.com/posts/1751#comment-282848 Follow the link below to delete/transfer material from AOL http://www.trueswitch.com/help.htm Follow the link below to delete/transfer material from AOL

http://www.trueswitch.com/help.htm

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]]> by: Jerry G. http://www.realtechnews.com/posts/1751#comment-5745 Tue, 29 Nov 2005 04:38:50 +0000 http://www.realtechnews.com/posts/1751#comment-5745 It Took me a year and a half months and numerous tries to get an aol account cancelled for my poor mother,after aol bled her for a year and a half, I finally found the one thing that aol is afraid of.. and.. I swear it works in an instant! so to save yourself lots of money, from aol's on-going billing charges that they deduct from your bank account, email me and I'll let you in on something that works really fast. My Email address is... jg21x@msn.com It Took me a year and a half months and numerous tries to get an aol account cancelled for my poor mother,after aol bled her for a year and a half, I finally found the one thing that aol is afraid of.. and.. I swear it works in an instant! so to save yourself lots of money, from aol’s on-going billing charges that they deduct from your bank account, email me and I’ll let you in on something that works really fast.
My Email address is… jg21x@msn.com

]]> by: csv http://www.realtechnews.com/posts/1751#comment-4510 Fri, 04 Nov 2005 18:36:51 +0000 http://www.realtechnews.com/posts/1751#comment-4510 When will people learn to just stop using AOL? Even if it's free. Why involve yourself with someone you know doesn't handle customer service nicely? When will people learn to just stop using AOL? Even if it’s free. Why involve yourself with someone you know doesn’t handle customer service nicely?

]]> by: heretic http://www.realtechnews.com/posts/1751#comment-3039 Tue, 13 Sep 2005 08:56:36 +0000 http://www.realtechnews.com/posts/1751#comment-3039 You know it's pretty sad when so many people are so fearful and paranoid over an ISP because of *their own* ignorance. YOU are repsonsible for your computer and what programs are on it and how they are used... and YOU are responsible for keeping track of what is being billed to your bank account/credit cards. As far as cancelling accts goes... Aol requires certain acct information to verify that you have authority to cancel said acct. It's really not that hard... usually it's the name and address on the acct...they may need a screen name as well. It would STUPID beyond belief if aol just took "your word for it" when you say your cancelling the acct on behalf of a deceased loved one. If they were that trusting, then how easy would it be for jilted lovers to call in and cancel their ex's accts using that story? Or what about angry students wanting to get back a teacher? Or the frustrated employee getting even with their boss? And as for these living people who claim that aol wont cancel their accts... BULL! Call the cancellations department, write them at their cancellations PO box, or send them a fax... They will cancel your acct if you can verify the information... If they say something to you about you having free months on your acct, or offer you free months, just stand your ground and refuse and ask for your cancellation confirmation number. But just because you decided to stop using it doesn't mean your acct is cancelled. You know it’s pretty sad when so many people are so fearful and paranoid over an ISP because of *their own* ignorance.
YOU are repsonsible for your computer and what programs are on it and how they are used… and YOU are responsible for keeping track of what is being billed to your bank account/credit cards.

As far as cancelling accts goes… Aol requires certain acct information to verify that you have authority to cancel said acct. It’s really not that hard… usually it’s the name and address on the acct…they may need a screen name as well. It would STUPID beyond belief if aol just took “your word for it” when you say your cancelling the acct on behalf of a deceased loved one. If they were that trusting, then how easy would it be for jilted lovers to call in and cancel their ex’s accts using that story? Or what about angry students wanting to get back a teacher? Or the frustrated employee getting even with their boss?

And as for these living people who claim that aol wont cancel their accts… BULL! Call the cancellations department, write them at their cancellations PO box, or send them a fax… They will cancel your acct if you can verify the information… If they say something to you about you having free months on your acct, or offer you free months, just stand your ground and refuse and ask for your cancellation confirmation number. But just because you decided to stop using it doesn’t mean your acct is cancelled.

]]> by: heretic http://www.realtechnews.com/posts/1751#comment-3038 Tue, 13 Sep 2005 08:36:20 +0000 http://www.realtechnews.com/posts/1751#comment-3038 First of all, aol is not an OS (operating system), but rather it is a "program". AOL comes pre-installed on many of the new computers out there, but this doesn't mean it's "tresspassing" on your computer... As for aol highjacking peoples computer and taking over their connection... I hate to tell you this folks, but that isn't an issue with aol, it's a USER problem. At some point or another, you were given a windows popup asking "would you like aol to be your default connection?" and YOU accepted that. It's quite simple to prevent this... A child could do it. Just go into add/remove programs and delete ALL copies of aol from the computer... Yes I know... It's amazing, but you are actually the one that is ultimately in control of your computer... I guess for most of you tho, it's easier to feel helpless and paranoid and go on believing that aol has taken over your computer. So much easier to make someone/something else responsible for your problems instead of using your brain. First of all, aol is not an OS (operating system), but rather it is a “program”. AOL comes pre-installed on many of the new computers out there, but this doesn’t mean it’s “tresspassing” on your computer… As for aol highjacking peoples computer and taking over their connection… I hate to tell you this folks, but that isn’t an issue with aol, it’s a USER problem.
At some point or another, you were given a windows popup asking “would you like aol to be your default connection?” and YOU accepted that. It’s quite simple to prevent this… A child could do it. Just go into add/remove programs and delete ALL copies of aol from the computer… Yes I know… It’s amazing, but you are actually the one that is ultimately in control of your computer… I guess for most of you tho, it’s easier to feel helpless and paranoid and go on believing that aol has taken over your computer. So much easier to make someone/something else responsible for your problems instead of using your brain.

]]> by: andy http://www.realtechnews.com/posts/1751#comment-2934 Thu, 08 Sep 2005 19:05:54 +0000 http://www.realtechnews.com/posts/1751#comment-2934 after reading all of your comments it's made me realize you have to wonder what kind of people are submitting these comments? Maybe things can be done and taken care of if you realize the reality of canceling an acct. with a providing company that if you truley feel like that particular service will not benefit you in having it then you should be able to set aside the time and really convince the provider that you don't want the service. With facts and making the consultants realize that you have done your research and find that their service is not what you want rather that just telling them.."CANCEL MY FREAKING ACCT!" Maybe the fact that your respecting another human being you'll get respect back and they will acknowledge your request for cancelation. Nothing gets done with disrespect or in one minutes time! Realize the reality and deal with it! after reading all of your comments it’s made me realize you have to wonder what kind of people are submitting these comments? Maybe things can be done and taken care of if you realize the reality of canceling an acct. with a providing company that if you truley feel like that particular service will not benefit you in having it then you should be able to set aside the time and really convince the provider that you don’t want the service. With facts and making the consultants realize that you have done your research and find that their service is not what you want rather that just telling them..”CANCEL MY FREAKING ACCT!” Maybe the fact that your respecting another human being you’ll get respect back and they will acknowledge your request for cancelation. Nothing gets done with disrespect or in one minutes time! Realize the reality and deal with it!

]]> by: Dale http://www.realtechnews.com/posts/1751#comment-2792 Sat, 03 Sep 2005 14:13:20 +0000 http://www.realtechnews.com/posts/1751#comment-2792 I think the best way to discontinue is to notify your credit card company (after you've told AOL you wish to discontinue) that you do not wish to make any more payments after a certain date. Any charges after that would be fraudulent. AOL may continue service for awhile, but after they realize they cannot collect payment, they will drop the service. If they send threatening letters, ignore them. I think the best way to discontinue is to notify your credit card company (after you’ve told AOL you wish to discontinue) that you do not wish to make any more payments after a certain date. Any charges after that would be fraudulent. AOL may continue service for awhile, but after they realize they cannot collect payment, they will drop the service. If they send threatening letters, ignore them.

]]> by: Druhm http://www.realtechnews.com/posts/1751#comment-2754 Fri, 02 Sep 2005 03:53:09 +0000 http://www.realtechnews.com/posts/1751#comment-2754 I worked on a Help Desk for a year providing updates for the public at large. AOL frequently prevented folks from even being able to access the site to get the updates. The only recourse was to wipe the disk because of registry and system files that could be gotten rid of no other way. I worked on a Help Desk for a year providing updates for the public at large. AOL frequently prevented folks from even being able to access the site to get the updates. The only recourse was to wipe the disk because of registry and system files that could be gotten rid of no other way.

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