By Michael Santo
Executive Editor, RealTechNews

As I previously wrote, I could not even START upgrading to Vista, because of a missing wi-fi driver. You may also recall that since I wanted to try Vista ASAP (call me anxious), I opted to buy the Intel PRO/Wireless 3945ABG Card, which has a driver on Dell’s website. I haven’t had a chance to try this card yet, as it just arrived this week, but … I did finally see an answer to a post I made on Dell’s Community Forum.

In that post, I was told by a Dell Liason that the drivers were native to Vista. OK … why did Vista Advisor not say that? She had a good explanation for that (later in the thread). OK … why did Tech Support not tell me that … no explanation for that.

However, also in that thread, a different user tried those “inbox” drivers … and he could not connect. Switching to a different card worked, so it wasn’t the network configuration. He also tried a Linksys WPC300N driver … and that worked.

We Say: So, as I said, I still haven’t tried this … most likely this weekend. But I do find it odd … disconcerting … upsetting? that tech support didn’t tell me the driver was “inbox”, though of course, at this point evidence indicates I would still have an issue. I’d try to return the new card, but there’s that restocking fee and of course shipping. In all fairness they should let me return it for a full refund (including shipping), because it was their bad info that made me buy it, but I don’t feel like spending another hour on the phone with “George” or “Sam” or whatever faux-named support person to get that satisfaction. :-(